How long is my Statement of Attainment (Certificate) valid for?
- Provide First Aid statements of attainment, are valid for 3 years.
- CPR statements of attainment are valid for 1 year.
- Asthma Management statements of attainment are valid for 3 years.
- Anaphylaxis Management statements of attainment are valid for 3 years.
- Perform Rescue from a Live Low Voltage Panel statements of attainment are valid for 1 year.
When and how will I receive my Statement of Attainment (Certificate)?
You will receive your Statement of Attainment (Certificate) by close of business on the day of your course once deemed competent if attending our Parramatta training facility. For all other training facilities, you will receive your Statement of Attainment by the close of the following business day after your day of training. Statement of Attainments are issued in soft copy PDF format. If you require a hard copy, you can select the option to at the time of your booking. Please note additional fees apply for Hard Copy and Wallet Sized Certificates.
My company is situated in rural Australia, can ATi assist us with our First Aid training needs?
Yes, ATi can travel to rural areas to conduct training for group bookings. Please call 1300 716 410 for further details.
Can training be conducted onsite at our workplace?
Yes, ATi can provide training at a venue of your choice. Please call 1300 716 410 for further details
Where and when are ATi courses held?
ATi runs public courses in NSW for individuals and organisations wishing to train employees, volunteers or community groups. Courses are scheduled on weekdays and weekends. Venue details are confirmed upon registration.
Is your First Aid Course nationally recognised?
Yes, all our courses are Nationally Recognised and approved by the Australian Skills Quality Authority (ASQA).
What happens if I fail my exam or assessment?
You have the choice to resit your exam on the same day or another day, or you may join another class free of charge.
When do I have to pay and how can I pay?
All course fees are to be prepaid at the time of booking. Payment options are Debit Card, Visa, MasterCard, Company Cheque, Money order or Direct deposit. We also accept purchase orders and can invoice companies (conditions apply), however certificates will not be issued until all course fees have been paid in full.
Can I reschedule to another course date?
Yes, you can reschedule for another date. If the request is made with greater than 48 hours’ notice prior to your course date, a fee of $30 will apply. If the request is made with less than 48 hours’ notice prior to your course date, a fee of 50% of your course fees will apply.
Can I cancel my course?
Yes, cancellations can be made provided that more than 48 hours’ notice is given and will incur a 30% administration fee. Cancellations made with less than 48 hours’ notice will result in forfeiting all course fees paid.
Is lunch provided?
No. We have chosen our venue locations with the need for local refreshments in mind. Most of our venues have either a café or eatery nearby. We do provide complimentary water, tea and coffee.
How do I get there?
The address of the training venue will be on your course confirmation. If you require directions on the day of your course please call our office on 1300 716 410. Please note that the office is not manned on weekends.
How many people will be in the course?
We try to limit the number of students in our courses in order to give adequate personal attention. There is a limit of 20 students per class.
What do I need to bring to a course?
Government issued photo ID, pen and wear comfortable clothing, no suits or skirts.
How old do I have to be to attend a course?
The minimum age requirement for a student to attend a course is 14 years of age.
Can I bring an interpreter to the course?
Yes, please advise us prior to the course so that we can make suitable arrangements.
How long does a course take to complete?
The length of each course varies. For more information please see details contained in the course descriptions under the ‘Courses’ section of the site.
Do we have other venues than those published on the website?
No, however if you have a group of students requiring training we can come to your premises.
Can I get Pocket Mask Training?
Yes, this training is conducted as part of the CPR and Provide First Aid courses as long as you bring your own Pocket Mask to the training. If you do not have your own Pocket Mask, you can select a ticket with the Pocket Mask option when making your booking.
Can I claim course fees through my private health fund?
Yes, some Private Health Funds do have this benefit. Please refer to your Private Health Fund for further details.
Is a course Tax deductible?
If you are completing your course for work purposes you can claim the expenses of the course in your tax return. There is NO GST on Nationally Recognised training.
Do I get a receipt for my course?
Yes, this is provided in your Course Summary email, emailed to you at the time of your booking.
Do you conduct on-site training?
Yes, we can come to your premises at a time and date that suits you. Please advise 3 dates so we can organise a trainer to be available on one of your chosen dates. There are minimum requirements for on-site training, please call our office on 1300 716 410.
Do you give discounts?
All our courses are discounted due to seasonal promotions and are quite competitively priced. Please check each course.
What happens if I lose my certificate?
If you lose your certificate and require another copy we can reprint your certificate and mail it to you for a reprint fee of $30. Alternatively, we can email you a soft copy free of charge.
What are the pre-requisites for my course?
The pre-requisites of each course varies. For more information please see details contained in the course descriptions under the ‘Courses’ section of the site.
What are the new ARC changes?
The changes are too comprehensive to answer in a single paragraph however you can go to www.resus.org.au
Do you sell first aid supplies or provide a re-stocking service?
Yes, we have an extensive range of first aid supplies, kits, medical and safety equipment. To browse for items please visit Products page. We can also come to your venue and audit your First Aid kit requirements.