FAQ
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You will receive your Statement of Attainment (Certificate) by close of business on the day of your course once deemed competent. An email notification will be sent advising your Statement of Attainment has been issued and can be accessed via your Student Portal.
Yes, all our courses are Nationally Recognised and approved by the Australian Skills Quality Authority (ASQA).
For Public Course bookings, all course fees are prepaid at the time of booking with a Debit or Credit Card.
For Private Group or Corporate Bookings, a $500 non-refundable deposit is required to secure your preferred date with the remaining balance due 7 days from the invoice date. Payment options are Debit Card, Visa, MasterCard, American Express, Company Cheque, or Direct deposit.
There are NO surcharges for any Credit Card used.
Yes, cancellations can be made provided that 7 days’ notice is given. If a Student cancels their course with 7 days’ notice or more, they are entitled to a 70% refund of course fees paid. If a Student cancels their course with LESS than 7 days’ notice, they are NOT entitled to any refund and will forfeit all course fees paid.
The address of the training venue will be on your course confirmation. If you require directions on the day of your course please call our office on 1300 716 410. Please note that the office is not manned on weekends.
Government issued photo ID, pen and wear comfortable clothing, no suits or skirts.
Yes, please advise us prior to the course so that we can make suitable arrangements.
No, however if you have a group of students requiring training we can come to your premises.
Yes, some Private Health Funds do have this benefit. Please refer to your Private Health Fund for further details.
Yes, this is provided in your Course Summary email, emailed to you at the time of your booking.
All our courses are discounted due to seasonal promotions and are quite competitively priced. Please check each course.
The pre-requisites of each course varies. For more information please see details contained in the course descriptions under the ‘Courses’ section of the site.
Yes, we have an extensive range of first aid supplies, kits, medical and safety equipment. To browse for items please visit Products page. We can also come to your venue and audit your First Aid kit requirements.
- Provide First Aid statements of attainment, are valid for 3 years.
- CPR statements of attainment are valid for 1 year.
- Asthma Management statements of attainment are valid for 3 years.
- Anaphylaxis Management statements of attainment are valid for 3 years.
- Perform Rescue from a Live Low Voltage Panel statements of attainment are valid for 1 year.
Yes, ATi can travel to rural areas to conduct training for group bookings. Please call 1300 716 410 for further details.
Yes, ATi can provide training at a venue of your choice. Please call 1300 716 410 for further details
ATi runs public courses in NSW for individuals and organisations wishing to train employees, volunteers or community groups. Courses are scheduled on weekdays and weekends. Venue details are confirmed upon registration.
You have the choice to resit your exam on the same day or another day, or you may join another class free of charge.
Yes, you can reschedule for another date free of charge giving 7 days’ or more notice. A limit of 2 changes are permitted after the original booking made. No further changes are permitted after this time and all fees are forfeited if a student fails to attend on time or not at all.
NO date changes are permitted within 7 days’ of their course. Fees are forfeited if a student fails to attend.
No. We have chosen our venue locations with the need for local refreshments in mind. Most of our venues have either a café or eatery nearby. We do provide complimentary water, tea and coffee.
We try to limit the number of students in our courses in order to give adequate personal attention. There is a limit of 20 students per class.
The minimum age requirement for a student to attend a course is 14 years of age.
The length of each course varies. For more information please see details contained in the course descriptions under the ‘Courses’ section of the site.
Yes, this training can be added to your CPR or Provide First Aid course. Please refer to the Pocket Mask Course page for further information. Pocket Mask Training Course Page.
If you are completing your course for work purposes you can claim the expenses of the course in your tax return. There is NO GST on Nationally Recognised training.
Yes, we can come to your premises at a time and date that suits you. Please advise 3 dates so we can organise a trainer to be available on one of your chosen dates. There are minimum requirements for on-site training, please call our office on 1300 716 410.
If you lose your certificate and require another copy we can reprint your certificate and mail it to you for a reprint fee of $30. Alternatively, we can email you a soft copy free of charge.
The changes are too comprehensive to answer in a single paragraph however you can go to www.resus.org.au